We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece if there is an alternative in another color, a different size, or an entirely new style. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 14 days from the date on which these goods are delivered. Once received, the customer care team will see if all conditions are met, your credit/exchange would be processed.
1) Products once delivered cannot be returned, hence 'Refunds not applicable' in this case.
2) Only Ready-to-ship articles are eligible for exchange for another product.
3) All the orders except Ready-to-ship articles are non-returnable.
To return an item, the customer must write to us at firstname.lastname@example.org Alternatively, the customer may call/WhatsApp us at our customer care number 9625110744, within 14 days of delivery of the shipment.
Please await a mail confirmation from our end for initiating the exchange. We will try to arrange for a pick-up through our courier partner shiprocket. Just in case, their service is unavailable at your address, we request to self-ship it at our address.
Pack your exchange securely, in the original package if possible, and Courier the parcel back to us. Details will be shared in the email.